Training Consultancy

Customer Service

 

Knowing how to give exceptional customer service is one of the keys to a growing and sustaining a business. Our customer service training programs can support your organisation all the way through from establishing a service strategy and behavioural standards to training your front-line employees how to effectively answer the phone.


Establishing trust and rapport is essential to building working relationships with customers.


This course will show you how to use the specific skills which make trust and rapport building quick and easy with different type of customers


The course is directed to sales personnel, customer service personnel.